Refunds Policy

Effective date: August 17th, 2023

1. PURPOSE

  1. In some circumstances, NewMG Pty Ltd ACN 669 985 924 of 417 King William St, Adelaide SA 5000 (Us, We or Our) acknowledges that it may be appropriate for a customer to request a refund.
  2. This policy provides formal guidance on the circumstances under which refunds are to be provided to customers, and the manner in which they may be paid.‍

2. Scope and APPLICATION

This policy applies to all persons who have paid for Our services. This policy should be read in conjunction with the terms and conditions set out on our website in respect of our services.

3. REFUNDS

  1. We comply with the Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the services that you have requested from Us. 
  2. Notwithstanding applicable Australian consumer rights and any additional rights as per the Our terms and conditions set out on our website in respect of our Services, a refund may only be given in the following exceptional circumstances:
  1. you have overpaid Our fees or any other incidental fees; or
  2. We have failed to deliver Our services within 90 days of the originally scheduled completion date of the services. 
  1. Refunds will not be offered where We are reasonably of the view that you have breached our terms and conditions or has engaged in a way which would constitute misconduct. In those circumstances, you are obliged to pay out any outstanding fees in respect of the services.

4. Processing a refund

  1. To request a refund, you must submit a written request to info@newmg.online 
  2. Upon receipt of your request, We will undertake a thorough review to determine your eligibility for a refund. You must provide to Us any supporting information and documents reasonably requested by Us to assist with the processing of your refund. If your refund request is approved, we will provide written confirmation of the same. 
  3. All refunds are made in Australian dollars. Refund payments are normally made directly into a bank account, unless agreed otherwise. Bank details are required for all refund requests, even if the refund is to the original credit / debit card, to ensure payment can be finalised.
  4. Refunds will only be processed after all other financial obligations to Us have been discharged.  
  5. We aim to process refunds in a timely manner, but the exact duration may vary based a variety of circumstances.